Epson is a globally known company famous for manufacturing printers. It provides a large variety of printers to users for home and business use. Users can easily find a good Epson printer in their budget. These are reliable devices, but some users face Epson error code 0x97 while using the printer. The error code on the Epson printer can occur due to numerous reasons:
Reasons behind Epson printer error code 0x97
- Your printer is not connected to the PC correctly
- Epson Printer driver gets corrupted
- The printhead of the Epson printer get clogged
- Epson printer memory gets filled
- Paper jam
Resolving Epson printer error code 0x97:
Run printer troubleshooter
When you get the Epson printer error, you can run the printer troubleshooter. A printer troubleshooter is an inbuilt tool for fixing the issues behind printer error. Go to your troubleshooter tab and run the printer troubleshooter. The device will run on your PC and inspect the files, which may cause issues. After finishing the scan, the troubleshooter will show the results. If it shows Fixed status, your printer-related error gets resolved. If the printer troubleshooter can’t fix the issue, then click on the report option and read about the error.
Check the Epson printer driver.
When you get the error, check for the printer driver. The Epson printer driver communicated with the printer. When you install the printer, it sends the PC print commands to your Epson printer. If your PC doesn’t have a driver, then the Epson will not receive the command. Install an Epson driver on the system, and then take your printouts. If you have a driver on the system, then see for updates. If the Epson driver is outdated, then install a new update immediately. When the driver is not working, and its files get corrupted, then you have to install a new driver on your system. Remove the corrupted Epson printer driver from the PC. Now go to the Epson site and install a new driver on the system. Open your PC and give the new print command to your Epson driver and check for the error code.
Check for the Epson printer paper jam.
The error code on the Epson printer while printing can appear when the device is dealing with a paper jam. The paper jam on your Epson can appear when some paper chunks are stuck on the roller or inside the printer. When you see the paper jam on your device, take out the page from the printer. Open your printer and clean it. Remove the paper, lint, and junk from your printer. Close your Epson printer and give a new print command to your device. Your Epson printer will start running and print the documents.
Clean Epson printer’s memory
If you are getting the Epson error code while giving a new print command to the device, then check for its memory. The Epson printer issue can occur when its memory gets filled up. The printer has a memory for storing the print commands. When the user gives the command, it gets stored on the printer’s memory. Sometimes, users send lots of print commands altogether. The memory of the printer gets overflowed, and the printer gets into error. You can troubleshoot the Epson printer error by removing the print commands on the Epson device. Go to the Epson and delete the print jobs. You can also remove the pending print jobs from the Printers tab on your PC. Go to the Printers tab and check what’s printing. Now select the Cancel All option, and all the pending print jobs on the device will get removed. Now restart the Epson printer and then give a new command to the system.
Clean the printhead of your Epson
Users can get into printing errors when the printhead of the device gets clogged. The ink clogged the printhead, and the device started showing the error. You should check the printhead to fix the error. Go to the system and check the printhead. If it seems clogged, then remove all the clogged ink. You can remove the ink from your Epson printhead by using the utility tool. Go to the Epson software on your device and check for the utility tool. Run the tool, and it will clean the printhead of your Epson device automatically. Repeat the steps for complete cleaning. Users can also clean the printhead manually. Take a cloth and some alcohol-based cleanser. Take a few drops of cleaner on the cloth and clean the printhead manually. Now wait until the printhead gets dry. Now again try to print with your Epson and check for the error.
Inspect the printer cartridge
Epson printer error code 0x97 can appear when the printer is unable to find your cartridge. The printer won’t work if it is unable to get the cartridge. The error in finding the cartridge occurs when the contact pins of the cartridge are not touching the printer. Take out the cartridge and check its contact pins. If the pins are covered with protective tapes, then remove the tapes and reinstall the cartridge. When the pins or cartridge is damaged, you have to purchase a new cartridge for your Epson device.
Users should also inspect the printer connection. Disconnect the printer from the PC or network. Wait for a minute, and then reconnect the printer to your device. Check for Epson error code 0x97. If you are still getting the 0x97 error code of Epson, ask the technical team for help.